4. Email terms
4.1 Planet Margate will provide the following email related Services for Customers selecting shared or managed dedicated hosting only:
4.1.1 Filtering of unsolicited commercial email (SPAM): This is done on a best effort basis, without any guarantees, using appropriate best of breed technologies (e.g. SpamAssassin which is the most widely used open source filtering software);
4.1.2 Virus filtering: This is done on a best effort basis without any guarantees, using appropriate best of breed technologies (e.g. Clam that is a very popular open source solution).
4.1.3 An SMTP (simple mail transfer protocol) server for the sending of outgoing mail;
4.1.4 A POP3 (post office protocol) server for the downloading of incoming mail.
4.2 Planet Margate will endeavour to make the Customer's email environment secure and reliable.
4.3 Planet Margate will
(i) use its reasonable endeavours to support the setup and configuration; and
(ii) not be held responsible should there be any incompatibility between the Planet Margate Systems and any other third party application.
4.4 The Customer will not use the Planet Margate Email Service to:
(i) send messages or communications that are unsolicited, offensive, abusive, indecent, or obscene,
(ii) send messages causing annoyance, inconvenience, or anxiety to other users of the Internet,
(iii) send messages for the purposes of fraud or with the intention of committing a criminal offence; or
(iv) use the Email Service in a way that breaches the Acceptable Use Policy.
4.5 Planet Margate may prevent the sending of bulk unsolicited Email, to or from a Server where (i) Planet Margate identifies a Server that has an open mail relay, (ii) a significant volume of Email is sent from a Domain in a defined time scale; and (iii) Planet Margate has received a complaint concerning unsolicited Email originating from a Planet Margate hosted Domain.
4.6 Planet Margate may disable a Domain held on Planet Margate's Servers to prevent Planet Margate's IP addresses being blocked by IP address blocking technologies or services, where Planet Margate has any complaints concerning unsolicited Email originating from or unsolicited Email being sent to promote sites being hosted on a Planet Margate Server. The Customer of the offending Domain will be obliged to pay any third party costs required to unblock Planet Margate's IP address. Refusal to do so may result in termination of Planet Margate's hosting services.
